Privacy Policy.
What we collect. Why. Your rights.

REFRAME (operated by Reframe Peptides LTDA, registered under 12.345.678/0001-90, with registered office at Av. Paulista, 1000, Sala 100, Bela Vista, São Paulo - SP, CEP 01310-100) is the controller of personal data collected through the website reframe-peptides.online.

For privacy-related questions, contact privacy@reframe-peptides.online.

We collect the following categories of personal data:

• Information you provide directly: name, email address, billing and shipping address, phone number, and any information submitted through contact or support forms.
• Order data: products purchased, quantities, prices, payment confirmation status, and shipment tracking.
• Payment data: processed exclusively by our third-party payment processors. We do not store full card numbers or CVVs on our servers.
• Technical data: IP address, browser type and version, device information, operating system, referring URLs, pages visited, and timestamps — collected automatically through standard server logs and analytics.
• Cookies and similar technologies: see Section 5.

We process personal data for the following purposes:

• Fulfilling orders and providing customer support
• Processing payments through authorized providers
• Communicating about your order status, shipment tracking, and related transactional messages
• Complying with legal obligations (tax records, anti-fraud screening, regulatory disclosures)
• Improving the site, security monitoring, and preventing abuse
• Sending marketing communications — only with your explicit consent, which can be withdrawn at any time

We share personal data with the following categories of recipients, strictly as needed to operate our services:

• Payment processors — to authorize and settle transactions
• Logistics and shipping providers — to deliver orders
• Hosting and infrastructure providers — to operate the website and store data securely
• Analytics providers — to measure aggregate usage (where applicable)
• Authorities — when required by law, court order, or regulatory request

We do not sell your personal data. We do not share data with advertisers for targeting purposes.

We use cookies and similar technologies to operate the site, remember your cart, secure your session, and analyze aggregate usage. You can disable cookies in your browser settings, but some features (checkout, account login) may not function properly without them.

We do not use cookies for cross-site behavioral advertising.

Under applicable data protection law (LGPD in Brazil, GDPR for EU residents, and similar frameworks), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict certain processing activities
• Request data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time
• Lodge a complaint with the data protection authority (ANPD in Brazil)

To exercise these rights, email privacy@reframe-peptides.online. We respond within 15 days as required by LGPD.

We retain personal data only as long as needed for the purposes described in this policy or as required by law. Order and tax records are retained for the statutory periods applicable in Brazil (typically 5 years for fiscal records). After that, data is securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These include HTTPS encryption, restricted access controls, secure hosting infrastructure, and regular security reviews.

No system is 100% secure. If a breach affects your data, we will notify you and the relevant authority as required by law.

Some of our service providers may be located outside Brazil. When personal data is transferred internationally, we ensure appropriate safeguards are in place — including contractual clauses, adequacy decisions, or other legally recognized mechanisms.

Our products are sold for research purposes only and are not intended for minors. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided us with personal data, contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via the site or by email when appropriate.

Questions, requests, or complaints regarding this Privacy Policy and the processing of your personal data:

• Email: privacy@reframe-peptides.online
• Entity: Reframe Peptides LTDA
• Registration: 12.345.678/0001-90
• Address: Av. Paulista, 1000, Sala 100, Bela Vista, São Paulo - SP, CEP 01310-100